Exporting journey profiles

Last Updated : Apr 21, 2022 |

About this task

From the Customer Journey Profiles screen, export journey profile configuration data in the .xlsx format. You can use the exported data to migrate the existing journey profiles to another ACD.

Procedure

  1. On the Configuration Server web portal, go to Administration > Customer Journey > Journey Profile.
  2. At the top-right corner of the screen, click the Export icon and click Export in Excel.

    The Configuration Server downloads the journey profile configuration spreadsheet.