On the Dial Plan Call Types screen, you can configure different call types for managing your dial plan configuration. You can use one of the predetermined call types or configure your call type. For example, you can add a call type for routing calls to a specific country or region and then associate this call type with a dial plan configuration on the Dial Plan Analysis screen.
The following table shows predetermined call types to select when configuring a dial plan, the minimum and maximum length range for a dialed number or agent login ID, and the call type description.
Call type |
Minimum length |
Maximum length |
Description |
deny |
1–24 |
1–24 |
Determines what numbers the contact center blocks. |
emergency |
1–24 |
1–24 |
Defines numbers for emergency calling. |
external-prefix |
1–4 |
1–4 |
Determines what prefix a user dials for calls outside the enterprise. |
local |
6–16 |
6–16 |
Defines numbers inside the enterprise. |
park |
3-6 |
3-6 |
Defines numbers for call parking lots. |
private |
1–16 |
1–16 |
Specifies private network calls inside the enterprise. |
public |
1–24 |
1–24 |
Defines numbers outside the enterprise. |
reserved |
6–16 |
6–16 |
Defines endpoint extensions used for DMCC call recording. For more information about the DMCC service, see the service administration section in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity. |
