Specify a default permission set that agents and supervisors have for processing calls outside of the organization. A permission set is a collection of settings that allow agents and supervisors to access various features. You can select a different permission set when configuring agents, endpoints, vectors, and VDNs.
Procedure
On the Configuration Server web portal, go to Administration > Parameters > Global Configurations.
On the Global Configurations page, click COR applied to external users.
Configuration Server displays the Add New Global Config pane on the right.
In Permission Sets (COR), select a permission set.
You can configure permission sets on the Permission Sets (COR) page of the System tab.
At the top-right corner of the page, click Save.
Configuration Server displays the saved configuration on the Global Configurations page.
