For Call Center Elite and Avaya Contact Center – Extended Capacity solutions, you can perform similar sets of administrative tasks, such as importing data or managing contact center objects. Call Center Elite and Avaya Contact Center – Extended Capacity configuration environments use the following equivalent contact center object names:
Call Center Elite object name
Avaya Contact Center – Extended Capacity object name
Comments
Hunt group
Skill
A skill is a set of call service parameters that you apply to a VDN or a group of agents. Skills and hunt groups are synonymous terms. Avaya Contact Center – Extended Capacity uses "skills" as a more common term.
Split
Skill
Avaya Contact Center – Extended Capacity does not differentiate between splits and skills.
Сlass of restriction (COR)
Permission set
A permission set is a collection of settings that allows agents and supervisors to access contact center features. Permission sets and CORs are synonymous terms.
