Name

Network location name. You can type a maximum of 35 Unicode characters.

Description

Short description of the network location. You can type a maximum of 50 Unicode characters.

Station Admin Password

The code that the administrator must enter to access the Administration menu on the endpoint. You can type a minimum of 5 and a maximum of 32 digits from 0 to 9.

VLAN ID

Determines if VLAN tagging is enabled.

If you enable VLAN tagging, you can set a unique number for VLAN identification across multiple endpoints. You can type a number from 0 to 4094 for VLAN identification.

Agent Profile

Assigns an agent profile to the network location. You can select one of the agent profiles configured on the Agent Profiles screen of the System tab.

The contact center uses this agent profile if an endpoint within this network location does not have an assigned agent profile. You can assign specific agent profiles to endpoints on the Endpoints screen.

General

Call Control PHB

Determines the priority of call control packets for SIP traffic. You can type a number from 0 to 63. The default value is 46.

Audio PHB

Determines the priority of audio packets for SIP traffic. You can type a number from 0 to 63. The default value is 46.

Video PHB

Determines the priority of video packets for SIP traffic. You can type a number from 0 to 63. The default value is 26.

Sr. No.

The Configuration Server automatically displays a serial number when you add an IP address to map to the network location.

IP

Endpoint IP address in the network location. You can type a specific IP address, such as 168.212.226.204, or a range of IP addresses. For example, 168.212.226.*.

If an endpoint does not have an assigned agent profile, the contact center uses the endpoint IP address to map the endpoint to the corresponding network location.

RTCP

RTCP

Determines if the RTCP message transmission is enabled. The contact center uses RTCP for monitoring transmission statistics and quality of service. By default, the check box is selected.

RTCP Report Time Interval(sec)

Determines the time interval in seconds for transmitting RTCP messages.

The options are 5, 10, 15, 20, 25, and 30. By default, the contact center transmits RTCP messages every 5 seconds.

You can configure the time interval if you enable RTCP.

RTCP Report Type

Determines the type of RTCP messages.

The options are:

• normal (Default): The contact center transmits regular RTCP messages.

• extended: The contact center transmits extended RTCP messages. Extended RTCP messages contain a detailed quality of service statistics for network monitoring.

You can configure the RTCP report type if you enable RTCP.

VOIP Quality Monitoring Server IP

The IP address or hostname of the quality monitoring server to which the contact center sends the RTCP messages. If you configure the quality monitoring server IP address or hostname, you must also specify VOIP Quality Monitoring Server Port.

You can configure the monitoring server IP address if you enable RTCP.

VOIP Quality Monitoring Server Port

The port number of the quality monitoring server to which the contact center sends the RTCP messages.

You can configure the monitoring server port number if you enable RTCP.

Audio Codecs

Choices

Defines the audio codecs that the contact center can use to handle voice signals on contact center calls.

The options are:

• G711mu: Provides uncompressed high-quality audio on contact center calls.

• G729: Provides compressed audio on contact center calls. The codec uses less bandwidth than the G.711 codec.

• G729b: Provides a superset of the G.729 codec with silence suppression on contact center calls.

You can select the required audio codecs and click to specify the audio codecs for the contact center calls. The Configuration Server web portal automatically moves the selected option to the priority list in the Chosen box.

Chosen

Defines the priority list of audio codecs that the contact center uses to handle voice signals on contact center calls. By default, the contact center uses the G.711 codec for the contact center calls.

In the Chosen box, you can drag and drop an audio codec to the required position to change its priority. When an incoming call supports several codecs, the contact center uses a codec with the highest priority to handle the call. If a codec of an incoming call does not match any codec in the priority list, the contact center rejects the call.

SRTP

SRTP/SRTCP

Determines if SRTP and SRTCP message transmission is enabled. The contact center uses SRTP and SRTCP for secure media transmission between enterprise SIP servers, endpoints, and external phones on PSTN.

Initiate SIPS

Determines if the contact center uses encrypted SIP connections for outgoing SRTP calls. By default, the check box is selected.

You can enable the encrypted SIP connection for SRTP calls if you select the SRTP/SRTCP check box.

Choices

Defines the SRTP crypto suites available for encryption of the RTP stream. The options are:

• AES_128_CM_HMAC_80

• AES_128_CM_HMAC_32

• AES_256_CM_HMAC_80

• AES_256_CM_HMAC_32

• RTP

You can select the required crypto suites and click to specify the crypto suites to use for the RTP stream encryption. The Configuration Server web portal automatically moves the RTP option with the selected crypto suites to the Chosen box.

You can select the required crypto suites if you enable SRTP/SRTCP.

Chosen

Defines the SRTP crypto suites that the contact center uses to encrypt the RTP stream. The contact center checks the crypto suites specified in the RTP packets of the incoming call against the crypto suites configured for the network location based on their priority.

You can drag the crypto suites in the Chosen box to the required position to change the crypto suite priority. You cannot change the priority of the RTP option.

You can select the required crypto suites and change the priority if you enable SRTP/SRTCP.