Connect SIP servers to the Configuration Server to manage endpoints and calls in your network.
Procedure
On the Configuration Server web portal, go to Administration > System > SIP Servers.
At the top-right corner of the SIP Servers screen, click .
The Configuration Server displays the SIP server configuration fields.
On the Add SIP Servers screen, in Name, type the SIP server name.
You can type a maximum of 35 Unicode characters.
Optional In Adaptation, select the appropriate number adaptation for the SIP server.
You can select one of the number adaptations configured on the Number Adaptations screen.
In Trunk Group, select the appropriate trunk group.
You can select one of the trunk groups configured on the Trunk Groups screen.
In Transport Type, select one of the following:
TCP: To establish a connection between endpoints before transmitting data.
TLS: To provide end-to-end communication security over the network.
UDP: To establish a low-latency connection between endpoints.
In Destination Port, enter the port number corresponding to the selected transport protocol.
You can type a value from 0 to 65,535.
For example, you can type 5061 if you select TLS as your transport protocol. Port 5061 is the default port number for TLS.
In Address, enter the IP address or FQDN of the SIP server.
The FQDN must be in the domain.example.com format.
Optional In Domain Override, enter the SIP server domain name in the domain.com format.
The Configuration Server replaces the default domain with the specified domain when sending SIP messages to the SIP server.
In Comments, type a description of the SIP server.
You can type a maximum of 50 Unicode characters.
To enable verification of the SIP server status, select Probing Enabled.
The contact center checks the SIP server status every 30 seconds.
Optional To allow endpoints outside of the contact center network to process calls, select Trusted.
If you select Trusted, the agent button on the endpoint is not available.
If you use the Session Border Controller server as a remote worker, leave Trusted blank. An agent can log in to the endpoint on an external network and handle contact center calls.
To allow the SIP server to process calls, select Enabled.
To enable verification of the TLS certificate, select Verify TLS certificate.
At the top-right corner of the screen, click Commit.
The Configuration Server saves the SIP server configuration and redirects you to the SIP Servers screen.
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