Adding vectors

Last Updated : Apr 21, 2022 |

About this task

Add a vector and configure the vector steps manually. You can later assign the created vector to a Vector Directory Number (VDN) on the Vector Directory Numbers screen.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. In Number, type a unique number for the vector.

    The value range is 1 through 32,000.

  4. In Name, type the vector name.

    You can type a maximum of 40 Unicode characters.

  5. Optional In Permission Sets (COR), select the required permission for the vector.

    You can configure permission sets on the Permission Sets (COR) screen of the System tab.

  6. Add the required vector steps.
  7. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.