Adding a BUSY vector step

Last Updated : Apr 22, 2022 |

About this task

Add a busy vector step to play a busy tone for the caller and stop vector processing. If the caller does not end the call after hearing a busy tone, the contact center plays the busy tone for 45 seconds and then ends the call. If Avaya Contact Center – Extended Capacity does not queue a call or an agent does not answer a call, the contact center plays the busy tone.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select busy.
  5. Optional Configure the required vector steps.
  6. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.

Related information
Adding vectors