Adding a CHECK BEST vector step

Last Updated : Apr 22, 2022 |

About this task

Add a check best vector step to check the status of the best skill identified by preceding consider steps. The consider step compares expected wait times of specified skills and determines the best skill for queuing the call. If the skill meets the condition specified in the check best step, the Routing Core Server adds the call to the skill queue with the priority level specified in the corresponding consider step. A call remains queued until vector processing ends with a disconnect, busy, or route-to step.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select check.
  5. In the next drop-down box, select best.
  6. In if, select the condition against which you need to verify the skill queue.
  7. In the field on the right of the row, type the threshold value for the condition.

    You can type digits. The value range depends on the selected condition.

  8. Optional Configure the required vector steps.
  9. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.

Related information
Adding vectors