Adding a CHECK SKILL vector step

Last Updated : Apr 22, 2022 |

About this task

Add a check skill vector step to check the status of a skill queue at the set priority level. If the skill queue meets the specified conditions, the Routing Core Server queues the call to the skill. The contact center can queue a call to up to three skills simultaneously. A call remains queued until vector processing ends with a disconnect, busy, or route-to step.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select check.
  5. In the next drop-down box, select skill.
  6. In skill, select the required skill.
  7. In pri, select the priority level for queuing the call.
  8. In if, select the condition against which you need to verify the skill queue.
  9. In the field on the right of the row, type the threshold value for the condition.

    You can type digits. The value range depends on the selected condition.

  10. Optional Configure the required vector steps.
  11. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.

Related information
Adding vectors