Adding a MESSAGING vector step

Last Updated : Apr 22, 2022 |

About this task

Add a messaging vector step to prompt the caller to leave a voice message. You can also specify an extension to which the contact center sends the voice message.

You can specify the voicemail server which handles the caller message. If the specified extension is valid, Avaya Contact Center – Extended Capacity connects the call to the voicemail server, plays a ringback tone to the caller, and ends vector processing.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select messaging.
  5. In voice mail server, select the voicemail server to process the caller's message.
  6. In for extension, do one of the following:

    • Select an extension for which the caller leaves a message.

    • Type the VDN extension and select Select "<extension>".

    You can select an extension defined in a VDN or vector variable, latest or active VDN associated with the call. You can configure VDN and vector variables for extensions on the Vector Directory Numbers and Vector Variables screens of the Contact Center tab.

  7. Optional Configure the required vector steps.
  8. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.

Related information
Adding vectors