Adding a QUEUE-TO BEST vector step

Last Updated : Apr 22, 2022 |

About this task

Add a queue-to best vector step to queue the call to the skill identified by a series of consider steps. A call remains in the queue until a disconnect, busy, or route-to step terminates vector processing.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select queue-to.
  5. In the next drop-down box, select best.
  6. Optional Configure the required vector steps.
  7. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.

Related information
Adding vectors