Adding a SET vector step

Last Updated : Oct 25, 2022 |

About this task

Add a set vector step to manage values of local or global COLLECT vector variables and digits obtained by the collect step using digit string operations and mathematical functions, such as addition and multiplication. You can then send the output of the set step with the call as call metadata, over the ASAI in an adjunct route, or use it to route calls with the route-to digits step.

For example, if you select digits as value 1, one of variables as value 2, and ADD as a mathematical function, the Routing Core Server adds the selected variable to the digits that the contact center collected from a caller.

You can also use the set vector step to store the login ID of the last agent who handles the call before the post-call survey. You can assign the agent login ID to an ASAIUUI variable. For example, set A = B SEL 7 assigns 7 rightmost digits of the agent login ID stored in the AGENT variable B to the ASAIUUI variable A.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.

    The Configuration Server displays the vector configuration fields.

  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select set.
  5. In the next drop-down box, select one of the following options:

    • digits: To specify the value of digits that the contact center collects from the caller.

    • Music on Hold: To assign music-on-hold to an announcement, VDN, or vector variable.

    • MH: To assign a collected digit that provides the extension through a vector variable.

    • Variable name: To specify the value of an ASAIUUI or COLLECT type vector variable. When you assign a value to a local vector variable, the contact center uses the new variable value until the end of the call. When you assign a value to a global vector variable, the contact center uses the new variable value for future call processing.

  6. In the next drop-down box, select one of the following as value 1:

    • digits: To use digits collected from a caller.

    • none: To use a null variable.

    • Variable name: To use a value of the vector or VDN variable.

  7. In the next drop-down box, select the required function.
  8. In the next drop-down box, do one of the following:

    • To use digits collected from a caller as value 2, select digits.

    • To use a null variable as value 2, select none.

    • To use a value of the vector or VDN variable as value 2, select the required variable.

    • Type the required value 2 and select Select "<value 2>".

  9. Optional Configure the required vector steps.
  10. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.

Related information
Adding vectors
Adding an AGENT variable