ani

The contact center checks the Automatic Number Identification (ANI).

available-agents

The contact center checks the number of available agents in the specified skill queue.

calls-queued

The contact center checks the number of queued calls for the specified skill and priority level or higher.

counted-calls

The contact center checks the number of active calls in the specified VDN.

digits

The contact center checks the digits obtained by the collect step.

expected-wait

The contact center checks the expected wait time for the best skill, for the call, or for the indicated skill at the specified priority level.

holiday

The contact center checks if the call comes during holidays.

oldest-call-wait

The wait time of the oldest call in the skill queue with the specified priority level or higher match the condition criteria.

rolling-asa

The current average speed of answer for the specified skill match the condition criteria.

service-hours

The contact center checks if the call comes during working hours.

staffed-agents

The contact center checks the number of logged-in agents for the specified skill.

time-of-day

The contact center checks the time when the call comes to the contact center.

unconditionally

The Routing Core Server passes the call from the current vector step to a preceding or subsequent vector step, or to another vector without checking a condition.

wait-improved

The contact center puts subsequent calls in the queue if their expected wait time improved by threshold value specified in the condition after the Routing Core Server queues the current call.

vector or VDN variable name

The contact center checks the value of the specified variable.