The system administrator can add the check step to check the status of skill queues. The contact center adds the call to the specified skill queue if the queue meets the conditions that the administrator specifies in the check step. The system administrator can use one of the following options with the check step:

• best: Checks the expected wait time of the best skill identified by a series of preceding consider steps. The value range is 1 through 9,999 seconds. If the expected wait time in the skill queue is less than the specified value, the contact center adds the call to the skill queue with the priority level specified in the corresponding consider step.

• skill: Checks the status of a skill queue against a specific condition at the specified priority level.

The system administrator can queue a call to up to three skills simultaneously. A call remains queued until vector processing ends with a disconnect, busy, or route-to step.