The route-to step routes calls either to a set of collected digits or to a number that the system administrator configures within the vector step. The route-to digits step routes a call to a set of digits collected from an adjunct or the caller.

The system administrator can use the route-to number step to route a call to a specific destination. The total length of the routing destination string must be within the 16-character limit. The variable must always be the last entry, and the administrator cannot append digits to the string.

The system administrator must also indicate whether Avaya Contact Center – Extended Capacity routes a call to the coverage path for the specified destination if the agent is unavailable.