With the set step, system administrators can manage values using mathematical and digit string operations. The administrator can use the set step to do the following:

• Perform numeric and digit string operations

• Store new digits in the shared memory

• Assign agent login IDs to ASAIUUI variables for the post-call survey

• Music On Hold

The administrator can forward the set step result with the shared UUI, send it over ASAI, or use it to route calls with the route-to digits step.