An agent can log in to the contact center using a CTI application, such as Coral Agent Desktop. To log in to Avaya Contact Center – Extended Capacity with a CTI desktop application, the agent must enter the following:
Agents can also specify their work mode when logging in to the contact center.
If the agent enters valid login credentials, the agent endpoint displays the current agent work mode and a list of skills. If the agent does not enter the agent work mode at login, the contact center logs the agent in with Aux work mode and the default reason code.
