An agent can log in to the contact center using the Agent Login feature button on the agent endpoint that the system administrator can configure on the Configuration Server web portal. When the agent presses the button, Avaya Contact Center – Extended Capacity prompts the agent to enter an agent login ID and the associated password.

When the agent logs in successfully, the endpoint displays the current agent work mode and the list of skills assigned to this agent. By default, the agent enters Aux work mode with the default reason code after logging in. The administrator can configure the contact center to allow the agent to log in with a different work mode.

For more information about configuring feature buttons, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.