When an agent is in Manual-In mode, Avaya Contact Center – Extended Capacity automatically puts the agent in ACW mode after the current call ends for completing call-related activities. Agents can use this mode to perform call-related tasks after finishing an ACD call. In ACW mode, the agent is unavailable for ACD calls. To receive an ACD call after processing the previous call, the agent must press the Manual-In or Auto-In feature button on the agent endpoint.