The system administrator can configure the contact center to play disconnect tones when agents or callers end an inbound ACD or direct agent call. The contact center plays different disconnect tones to indicate who ended the call first, so there is an agent disconnect tone and a caller disconnect tone. When a caller ends the call first, both agents and supervisors hear the caller disconnect tone. When an agent ends the call first, and the caller is the last active party on the call, the supervisor hears an agent disconnect tone.

For more information on enabling disconnect tones, see the agent profile configuration fields section in Administering Avaya Contact Center – Extended Capacity.