Avaya Contact Center – Extended Capacity supports the Call Detail Recording (CDR) feature to record information on internal, on-net, and off-net calls for each endpoint administered for CDR. Routing Core Server generates CDR records on multiple call types, including basic incoming and outgoing trunk calls, transferred calls, conference calls, and other supported UC call features.

All data contained in the CDR data files is stored in standard ASCII characters.

The CDR data files produced by Routing Core Server contain data about a particular call, including the following:

• Record type

• Originator

• Terminator

• Time of call

• Duration of call

• Dialed number

• Calling number

• Entered digits

CDR records can set record type information based on the call type: basic call, transferred or conference call, and abandoned call.

For more information about enabling CDR on Configuration Server, see the agent profile, endpoint, and global configuration sections in Administering Avaya Contact Center – Extended Capacity.