Avaya Contact Center – Extended Capacity supports tracking of malicious calls for UC users. If an endpoint user determines the call to be malicious, the user can press the Malicious Call Trace (MCT) feature button on the endpoint to activate call tracing. Routing Core Server identifies the call source, records malicious call data, and notifies the contact center about an active malicious call. After the malicious call ends, Routing Core Server deactivates the MCT feature.

For more information about enabling MCT on Configuration Server, see the agent profile section in Administering Avaya Contact Center – Extended Capacity.

For more information about the MCT feature button configuration, refer to the endpoint documentation.