Avaya Contact Center – Extended Capacity supports call recording with DMCC and TSAPI APIs from the internal Application Enablement Services server. The AE Services server enables CTI applications to monitor telephony services on TFS.

AE Services uses DMCC interfaces to capture media for call recording with the Multiple Registration method. The AE Services server registers all extensions that CTI applications record when CTI applications connect to AE Services. The system administrator can register several endpoints on a single extension for each recorder. When a call arrives at the monitored extension, CTI applications start call recording. When the call is complete, the AE Services server forwards media over Real-time Transport Protocol (RTP) streams to CTI applications.

AE Services uses TSAPI interfaces to capture media for call recording with the Single Step Conference method. The administrator can register several endpoint extensions on the AE Services server for each CTI application. When a call arrives at the monitored extension, the CTI application requests the TFS server to monitor the call using TSAPI APIs for capturing media. When the call is complete, the AE Services server forwards media over RTP to the CTI application.

For more information about setting up DMCC and TSAPI APIs, see the service administration section in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.