With the Forced Agent Logout by Clock Time feature, contact center administrators can configure the contact center to log out agents when their shift ends. The logout time depends on the agent profile assigned to the agent. Avaya Contact Center – Extended Capacity logs out an agent regardless of the agent work mode. If the agent is on an ACD or direct agent call, the contact center logs out the agent when they end the call.

The agent can log in again if the maximum number of logged-in agents for the shift is not reached. If the system administrator does not configure Forced Agent Logout by Clock Time for an agent, the agent stays logged in at the end of their shift.

For more information about configuring forced agent logout time, see the agent configuration section in Administering Avaya Contact Center – Extended Capacity.