Redirection on IP failure (ROIF) verifies the connection between the contact center and the agent endpoint and redirects the call in case of an IP failure. If an agent cannot answer an ACD call after the administered number of rings, the contact center queues the call to the original skill or redirects the call to the specified ROIF VDN. If an agent cannot answer a direct agent call, the contact center redirects the call to the agent coverage path, specified ROIF VDN, or to the original skill queue with the highest priority.

For more information about configuring ROIF parameters, see the skill configuration section in Administering Avaya Contact Center – Extended Capacity.