Local and enterprise login options

Last Updated : May 06, 2024 |

Avaya Call Management System supports local and enterprise login.

Local login

  • Use the administered CMS user ID and password.

  • You can optionally administer users through Microsoft Active Directory for LDAP password authentication.

Enterprise login

  • Microsoft Azure and OKTA are supported for login authentication.

  • This login option is only available for use with the CMS Web Client.

  • Multifactor authentication (MFA) is enforced if Microsoft Azure or OKTA is configured for MFA.

  • The LDAP package is not required.

  • You must have a login ID configured in CMS.

  • CMS administration is required to enable CMS to be recognized by Microsoft Azure or OKTA.

Login authentication through a personal certificate is also available. This is a requirement of the Joint Interoperability Test Command (JITC) certification. For Federal and Department of Defense employees, personal certificates are encoded and provided by Common Access Card (CAC).

The CMS implementation does not limit support to requiring certificates to be on CACs. Personal certificates can be in a regular certificate store, such as the Microsoft Certificate Store.