In the local HA deployment, the contact center operates in one data center. Avaya Contact Center – Extended Capacity components are resilient to the failure of the network or another server.

The data center contains two Routing Core Servers and one Configuration Server. The Configuration Server and one Routing Core Server are active and the other Routing Core Server is in alternate mode.

The local HA model ensures High Availability of the Routing Core Server, Application Enablement Services, and Call Management System servers.

The following diagram provides an overview of the contact center topology in the local HA deployment: