In the Avaya Contact Center – Extended Capacity solution, the Routing Core Server contains all core Automatic Call Distribution (ACD) components that provide call routing, agent management functionality, and contact center connectivity.

The Routing Core Configuration Server (Configuration Server) provides the administration capabilities of Avaya Aura® System Manager. You can administer most contact center services from the Configuration Server web portal. You can also use the Configuration Server for migrating data from your previous contact center.

The contact center integrates with performance management applications, such as Avaya Call Management System. You can also connect your contact center to Computer Telephony Interface (CTI) applications using Application Enablement Services.

Additionally, you can install Session Border Controller for network security and interoperability between networks.

Most of the solution components have an HTTPS interface, through which an administrator can manage and configure your contact center.