The following table provides a high-level workflow of the solution deployment:
Deployment phase |
Description |
Planning |
Based on the contact center capacity, hardware and network specifications, and required level of component high availability, determine the contact center deployment method and environment. |
Routing Core and Configuration Server installation |
The Routing Core deployment includes the following:
Installing the required operating system on all Routing Core Server and Configuration Server instances Enabling passwordless SSH Updating deployment configuration files Installing server certificates |
Post-installation configuration |
After the contact center deployment, configure contact center users and connect endpoints, CTI applications, and Call Management System to Avaya Contact Center – Extended Capacity. |
Post-installation verification |
Configure contact center objects, such as agents, endpoints, and skills, and verify the call functionality and contact center high availability. |
