Avaya Contact Center – Extended Capacity requires identity and trusted security certificates for establishing secure TLS connection, client and server authentication. If you do not install certificates, you cannot use secure connections for the contact center.

Before installing certificates, you must specify the server data, such as server IP addresses, FQDNs, and hostnames specific to your deployment environment in the systemconfig file.

To install identity certificates, you must generate a certificate signing request (CSR), submit the request to your Certificate Authority (CA), download certificate files from your CA, and import certificates into the contact center truststore. You must ensure that signed certificates include the X509v3 Subject Alternative Names (SANs).

To install a trusted CA certificate, you must download it from your CA and import the certificate into the contact center truststore.