Deploying Avaya Contact Center – Extended Capacity

Testing an attended transfer

Last Updated : Mar 24, 2022 |

About this task

Verify that an agent can complete a call transfer and check the quality of the speech path during the transfer call.

Procedure

Log in to endpoint 1 with agent credentials.
Log in to endpoint 2 with endpoint credentials.
On endpoint 1, change the agent work mode to Auto-In.
On the caller's phone, call a VDN.
On endpoint 1, answer the incoming call.
Initiate an attended transfer to the extension of endpoint 2.
On the caller's phone, check if you can hear music on hold.
On endpoint 2, answer the call from endpoint 1.
On both endpoints, check the quality of the speech path.
On endpoint 1, complete the transfer to endpoint 2.
Check the quality of the speech path.
Complete the call.

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