Make a test call to a supervisor to ensure that an agent can make calls to internal numbers and check the quality of the speech path. Verify that the supervisor endpoint displays the caller ID correctly.
For more information about configuring endpoint feature buttons, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.
Procedure
Log in to the agent endpoint with endpoint credentials.
Log in to the supervisor endpoint with endpoint credentials.
On the agent endpoint, call the supervisor extension.
On the supervisor endpoint, check the caller ID.
The endpoint displays the agent endpoint extension.
On the supervisor endpoint, answer the incoming call.
On both endpoints, check the quality of the speech path.
On the agent endpoint, complete the call.
On the supervisor endpoint, verify that the call is complete.
Log in to the agent endpoint with agent credentials.
Change the agent work mode to Auto-In.
On the agent endpoint, call the supervisor extension.
