Configuring a dial plan for testing calls

Last Updated : Dec 05, 2022 |

About this task

Set up a dial plan to test the basic call functionality of your contact center. When configuring a dial plan for testing calls, you can use a pre-determined call type.

Before you begin

  • Log in to the Configuration Server web portal as a system administrator.

  • Add a SIP server for call routing. For more information about adding destination SIP servers, see the network configuration section in Administering Avaya Contact Center – Extended Capacity.

Procedure

  1. On the Configuration Server web portal, go to Administration > System > Dial Plan Analysis.
  2. At the top-right corner of the Dial Plan Analysis page, click the the Add icon icon.

    Configuration Server displays the dial plan configuration fields.

  3. At the top half of the page, in the Dialed String Prefix field, type the digits that the contact center uses to identify dialed numbers or agent login IDs.
  4. In the Min Length field, type the minimum length of the dialed number or agent login ID.

    For custom call types, you can type a value from 1 to the value entered in the Max Length field.

    For more information about the minimum length value range for predetermined call types, see the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.

  5. In the Max Length field, type the maximum length of the dialed number or agent login ID.

    For custom call types, you can type a value in the range from the value entered in the Min Length field to 24. For the external-prefix call type, the maximum length must match the Min Length value.

    For more information about the maximum length value range for predetermined call types, see the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.

  6. In Call Type, select a call type to associate with the dial plan.

    You can select one of the predetermined call types or configure your call type on the Dial Plan Call Types screen.

  7. Do one of the following:

    • To apply the dial plan configuration to all agent profiles, select All Agent Profiles.

    • To apply the dial plan configuration to certain agent profiles, in Agent Profile(s), select one or several agent profiles.

    You can configure agent profiles on the Agent Profiles page.

  8. Optional In Comments, type a short description for the dial plan.

    You can type a maximum of 50 Unicode characters.

  9. In Routing Mode, select one of the following:

    • Round Robin: This is the default option. Select this option to distribute contact center calls equally between SIP servers in circular order.

    • Priority Based: Select this option to route contact center calls to SIP servers based on the server priority. If the first SIP server in the Destination SIP Server(s) section fails, the contact center starts routing calls to the next SIP server in the list.

  10. In the Destination SIP Server(s) section, in the SIP Server drop-down list, select a SIP server that the contact center uses for call routing.

    You can configure SIP servers on the SIP Servers page.

  11. Optional To add a SIP server, click Add.

    When routing a call, the Routing Core Server connects to the first configured SIP server. If the server is unavailable, the contact center uses the next server you added.

  12. At the top-right corner of the screen, click Commit.

    Configuration Server saves the dial plan configuration and redirects you to the Dial Plan Analysis page.

    For the Public, Private, and Emergency call types, if you do not set any SIP servers, Configuration Server displays a warning. Click OK to continue without configuring a SIP server.

Related information
Logging in to the Configuration Server as a system administrator