Testing calls between endpoints

Last Updated : Dec 23, 2021 |

About this task

After configuring test contact center objects, verify that your contact center processes calls between endpoints correctly. You also need to check the quality of the speech path between endpoints.

Procedure

  1. Log in to endpoint 1 with the endpoint credentials.
  2. Log in to endpoint 2 with the endpoint credentials.
  3. On endpoint 1, call the extension of endpoint 2.
  4. On endpoint 2, answer the incoming call.
  5. On both endpoints, check the quality of the speech path.
  6. Complete the call.