Disk encryption ensures that all the data on the contact center server disks is stored securely. Avaya Contact Center – Extended Capacity secures the following data on disks:
Data type |
Protected data |
Configuration data |
Data administered on the Configuration Server web portal, such as agent, endpoint, and VDN configuration. Media data, such as announcement and agent greeting audio files. Personal data, such as agent login IDs, endpoint extensions, agent and endpoint passwords. The system administrator can access the configuration data through the approved REST APIs. |
Log files |
Disk encryption secures the data stored in log files, including the following personal data:
Configuration data, such as agent login IDs, endpoint extensions, agent and endpoint passwords. Caller information, such as caller IDs, calling party names and numbers. The data privacy administrator can access the data stored in log files using the Linux command line interface on contact center servers. |
