CVLAN or TSAPI connection is not established

Last Updated : Dec 14, 2021 |

Condition

A CTI link connection for the TSAPI and CVLAN services is not established.

Cause

The CTI link is not configured on the Configuration Server web portal.

Solution

Procedure

  1. Log in to the Configuration Server web portal as a system administrator.
  2. Navigate to Contact Center Administration > CTI Links.
  3. On the CTI Links page, add the required CTI link.

    For more information about CTI link configuration, see the CTI link section in Administering Avaya Contact Center – Extended Capacity.

  4. Log in to the AE Services management console as a system administrator.
  5. Check if the TSAPI or CVLAN link number matches the CTI link number on the Configuration Server web portal.

    For more information about CVLAN and TSAPI links, see the CVLAN and TSAPI sections in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.