Cannot access AE Services management console after the AE Services server failover

Last Updated : Feb 02, 2022 |

Condition

After the internal AE Services fails over, you cannot access the AE Services management console by the VIP address.

Cause

The Tomcat service is inactive.

Solution

Procedure

  1. Access the active Routing Core Server.
  2. To access the active internal AE Services container, run the following command:

    docker exec -it <active internal AE Services container name> bash

  3. In the command prompt, run the following command:

    systemctl status tomcat

    The command output displays the status of the Tomcat service.

  4. To restart the Tomcat service, run the following command:

    systemctl restart tomcat

Related information
Accessing a contact center server from the Configuration Server using SSH