An agent cannot log in to an endpoint

Last Updated : Dec 16, 2021 |

Solution

Access the active Routing Core Server.
To access the OpenSIPS container, run the following command:

docker exec -it opensips bash
To access live SIP traffic flow in SNGREP, run the following command:

sngrep
On an endpoint, log in with the endpoint ID and password.
On SNGREP, check the traffic generated at the endpoint login.
Optional If SNGREP does not receive login traffic, do the following:
1. On the endpoint, verify the SIP domain and connection IP settings.
2. Log in to the endpoint again and check the SNGREP traffic.
When SNGREP receives the login traffic, locate the REGISTER message for the station and check if it has any unauthorized messages.
On the Configuration Server web portal, verify the endpoint password.

For more information about the endpoint password, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.
Log in to the endpoint again.

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