An agent gets logged out after the server failover.
Cause
The agent object in the Shared Memory is not synchronized properly.
Solution
Procedure
Access the active Routing Core Server.
To access the Shared Memory, run the following commands:
docker exec –it main bash
./aicore/state_tools/ss_tester
To view the synchronization connection details, enter x.
Ensure that the synchronization connection is established on Routing Core Server nodes.
In the Agent manager.log file, locate the messages with the login failure cause.
For example, the error message can be Login - Failed as Station: <endpoint extension> doesn't exist in SHM or Authentication failed, Missing required info for Agent: <agent login ID>.
