Upgrade solution components on all servers simultaneously. The upgrade includes the installation of the latest versions of the Configuration Server, Configuration Server web portal, Routing Core Server, AE Services, Oversight, EASG, and noVNC client application. Alternatively, you can upgrade contact center components separately.
Procedure
Do one of the following:
Open the console on the active Configuration Server.
Use the SSH client to log in to the active Configuration Server.
In the command prompt, run the following command:
cd mega/deployment_manager/
To bring the contact center components down, run the following command:
./installMega.sh remove all <current configuration archive location>
For example, ./installMega.sh remove all /home/mega/DM_build/
To upgrade contact center components, run the following command:
./installMega.sh upgrade all <upgrade file location>
For example, ./installMega.sh upgrade all /home/mega/new_DM_build/
When prompted, accept the End User License Agreement.
When prompted, enable EASG.
Avaya Contact Center – Extended Capacity requires EASG so that Avaya Services can perform tasks for the contact center support, management, and optimization.
