Viewing the contact center server health details

Last Updated : Oct 31, 2022 |

About this task

View the health status details for all contact center servers. You can view the following details:

  • Server ID

  • Server name

  • Server type

  • High Availability state of the server

  • Alternative position

  • Docker health status

  • The tine and date of the last reboot

  • % Used CPU: Last 1 minute, 5 minutes, and 15 minutes

  • CMSs: Number of links up + number of links administered

  • CTIs: Number of links up + number of links administered

  • SIP servers: Number of connections up, number of SIP servers administered, number of probe error messages, and number of servers probed.

You can also run maintenance commands on the Configuration Server console.

Procedure

  1. On the Configuration Server web portal, log in to the Maintenance Shell console.
  2. Run the mtc status health command.

    The Maintenance Shell displays the list of all contact center servers with their status and health details.