External AE Services configuration checklist

Last Updated : Feb 04, 2022 |

To connect an external AE Services server to your contact center, perform the following tasks:

No.

Task

Reference

Notes

1

Log in to the external AE Services management console.

For more information about logging in to the external AE Services management console, see the AE Services administration section in Administering Avaya Aura® Application Enablement Services.

2

On the external AE Services server, configure the switch connection.

For more information about switch connection administration, see Updating the external AE Services server configuration.

You must replace the Avaya Aura® Communication Manager IP address with the Routing Core Server IP address.

3

On the external AE Services server, configure the TLS, TCP, and port settings.

For more information about TCP and TLS port configuration, see Updating the external AE Services server configuration.

You must update the TCP, TLS, and port settings for the Routing Core Server connection.

4

On the Configuration Server web portal, add the AE Services server.

For more information about adding an AE Services server, see Adding an AE Services server on the Configuration Server web portal.

5

On the external AE Services server, import the trusted CA and server certificates.

For more information about importing certificates, see the certificate management section in Administering Avaya Aura® Application Enablement Services.

  • Copy the trusted certificates from AESi.

  • Import the server certificates to the external AE Services server.

  • Restart the server.

6

On the Configuration Server web portal, configure the CTI link.

For more information about adding CTI links on the Configuration Server web portal, see the CTI link section in Administering Avaya Contact Center – Extended Capacity.

  • Ensure that the link number matches the CTI link number configured on the external AE Services server.

  • Ensure that the link number does not match any numbers of the CTI links configured on the internal AE Services server.

7

Migrate the security database from the external AE Services server to the internal AE Services server.

For more information about the security database migration, see Migrating the AE Services database.

8

Verify AE Services server status and license mode.

For more information about the AE Services status verification, see Verifying AE Services status and license mode.