Migrating the AE Services database

Last Updated : Feb 16, 2022 |

About this task

Migrate the security database objects from the AE Services server that you used in your previous data center to the internal AE Services server. You can upload the external AE Services security database file to the internal AE Services server using the management console. You can migrate all security database objects, including CTI users, devices, device groups, Tlinks, Tlink groups, and worktops.

Procedure

  1. On the external AE Services management console, go to Maintenance > Security Database > Export.
  2. On the Export SDB page, click Here.

    AE Services downloads the backupsdb.txt file to your computer.

  3. Log in to the internal AE Services management console.

    For more information about logging in to the internal AE Services management console, see the AE Services overview section in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.

  4. On the internal AE Services management console, go to Maintenance > Security Database > Import.
  5. On the Import SDB page, click Choose File and select the backupsdb.txt file.
  6. Click Import.

    AE Services imports all objects from the file to the security database. For more details about the import result, see the /var/log/avaya/aes/importsdb.log file.