Configuring Avaya Agent for Desktop settings

Last Updated : Apr 21, 2022 |

About this task

If you use Avaya Agent for Desktop as an agent desktop application, configure the application settings to register the migrated endpoints to Avaya Contact Center – Extended Capacity. You must also ensure that Avaya Agent for Desktop uses SIP signaling.

For more information about configuring Avaya Agent for Desktop, see Deploying and configuring Avaya Agent for Desktop.

Before you begin

Ensure that you are using the latest version of the Avaya Agent for Desktop application.

Procedure

  1. Start Avaya Agent for Desktop.
  2. At the top-left corner of Avaya Agent for Desktop, click the Avaya Agent for Desktop button.
  3. From the menu, select Settings.

    Avaya Agent for Desktop displays the Avaya Agent Settings window.

  4. In AAFD Login type, click Use Local Configuration.
  5. In License Server URL, specify the URL address of the WebLM server.

    For example, https://10.1.2.21:52233/WebLM/LicenseServer

  6. In the Local Server Settings section, in Signaling, select SIP.
  7. In the Primary SIP Proxy Server section, specify the IP address, port number, and port type of the primary SIP proxy server.

    In the Simplex deployment, the primary SIP proxy server address is the IP address of the Routing Core Server. In the local HA and geo-redundant HA deployments, the primary SIP proxy server address is the virtual IP address of the Routing Core Server. The default port number for TCP and UDP is 5060. The default port number for TLS is 5061.

    For example, 10.1.2.6:5061 TLS

  8. In SIP domain, specify the SIP domain.

    You cannot register endpoints on the SIP proxy server without specifying the SIP domain.

    For example, sipdomain.example.com

  9. On the navigation menu, click Audio.
  10. On the Audio tab, in Noise Suppression, click Very High.
  11. Select Auto Gain Control.
  12. Select Echo Cancellation.
  13. On the navigation menu, click Security.
  14. On the Security tab, in PPM Secure Mode, select HTTP.
  15. In Certification Mode, select Use Local.
  16. In Certificates, add the required local certificates.

    If the SIP proxy uses the TLS protocol, you must also add the OpenSIPS Trusted CA certificate. You can find the certificate in the /usr/local/etc/opensips/tls/rootCA/ directory.

  17. Click Save.
  18. Restart Avaya Agent for Desktop.