Endpoint migration reversion checklist

Last Updated : Jan 26, 2022 |

If you need to register the migrated endpoints back to your previous contact center or cannot register them to Avaya Contact Center – Extended Capacity due to network connectivity issues, perform the following tasks to revert endpoint migration:

No.

Task

Reference

Notes

Avaya J100 Series IP Phones and Avaya 9600 Series IP Deskphones migration

1

Specify the details of your previous contact center in the 46xxsettings.txt file.

See the following documents:

  • Installing and Administering Avaya J100 Series SIP IP Phones in Open SIP

  • Installing and Administering Avaya J100 Series SIP IP Phones in Avaya Aura®

  • Administering Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones SIP

2

Upload endpoint SIP firmware and settings files to the HTTP file server.

See the following documents:

  • Installing and Administering Avaya J100 Series SIP IP Phones in Open SIP

  • Installing and Administering Avaya J100 Series SIP IP Phones in Avaya Aura®

  • Administering Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones SIP

3

Configure the DHCP server.

See the following documents:

  • Installing and Administering Avaya J100 Series SIP IP Phones in Open SIP

  • Installing and Administering Avaya J100 Series SIP IP Phones in Avaya Aura®

  • Administering Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones SIP

4

Reboot the endpoints manually.

Avaya Agent for Desktop migration

1

Configure Avaya Agent for Desktop settings.

See Deploying and configuring Avaya Agent for Desktop

Specify the details of your previous contact center in the application settings.

2

Restart Avaya Agent for Desktop.