The migration tool cannot import agents to Avaya Contact Center – Extended Capacity. The Configuration Server web portal displays the Agent login IDs must have a minimum length of X digits message, where X is the minimum length value specified in the dial plan.
Cause
The agent login ID does not meet the minimum length requirement specified in the dial plan.
Solution
Procedure
Log in to the Configuration Server web portal as a system administrator and access the Contact Center Administration application.
Go to Administration > Import.
At the top of the Import screen, click Avaya.
Optional If you have already added your contact center, in Select Existing ACD, select the contact center name.
The Configuration Server automatically populates the contact center configuration details.
In Number Prefix, type digits to prepend the imported object extensions or numbers.
You can type a maximum of two digits.
In Select Entities to Apply Number Prefix, select Agent.
The Configuration Server prepends the extensions or numbers of the selected contact center objects with the configured prefix.
