The migration tool cannot import data to Avaya Contact Center – Extended Capacity from the import file. The Configuration Server web portal displays the Invalid format of data file message.
Cause
The import file format is incorrect.
Solution
Procedure
Log in to the Configuration Server web portal as a system administrator and access the Contact Center Administration application.
Go to Administration > Import.
On the Import screen, download the Extraction Utility.
Extract data from your previous contact center using the Extraction Utility.
The Extraction Utility gets the data of contact center objects and converts them into the .JSON format.
Import the data to Avaya Contact Center – Extended Capacity using the .JSON file that you generated with the Extraction Utility.
