The number of CTI links exceeds the maximum capacity during the migration

Last Updated : Feb 18, 2022 |

Condition

The migration tool cannot import CTI link configuration to Avaya Contact Center – Extended Capacity. The Configuration Server web portal displays the following message:

CTI Links maximum capacity exceeded. Please change the filters or decrease the data. Remaining cti link capacity is X and Y new cti link(s) received through uploaded ACD data.

X is the number of CTI links that the migration tool can import to the contact center and Y is the number of CTI links obtained from the .JSON file.

Cause

The number of CTI links exceeds the maximum capacity of 64 CTI links during the migration.

Solution

Procedure

  1. Log in to the Configuration Server web portal as a system administrator and access the Contact Center Administration application.
  2. Go to Administration > CTI Links.
  3. On the CTI Links screen, select the CTI links that you do not require.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.

    The Configuration Server removes the selected CTI links from the contact center.

  6. Go to the Import tab.
  7. Import the contact center data using the .JSON file.
Related information
Importing specific data to Avaya Contact Center – Extended Capacity