The number of announcements exceeds the maximum capacity during the migration

Last Updated : Feb 18, 2022 |

Condition

The migration tool cannot import announcement configuration to Avaya Contact Center – Extended Capacity. The Configuration Server web portal displays the following message:

Announcement maximum capacity exceeded. Please change the filters or decrease the data. Remaining announcement capacity is X and Y new announcement(s) received through uploaded ACD data.

X is the number of announcements that the migration tool can import to the contact center and Y is the number of announcements obtained from the .JSON file.

Cause

The number of announcements exceeds the maximum capacity of 30,000 announcements during the migration.

Solution

Procedure

  1. Log in to the Configuration Server web portal as a system administrator and access the Contact Center Administration application.
  2. Go to Administration > Contact Center > Announcements.
  3. On the Announcements screen, select the announcements that you do not require.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.

    The Configuration Server removes the selected announcements from the contact center.

  6. Go to the Import tab.
  7. Import the contact center data using the .JSON file.
Related information
Importing specific data to Avaya Contact Center – Extended Capacity